We would like to speak to Desktop Support Engineers.
Technical Skills
- Strong knowledge of Microsoft Windows 7/10
- Strong knowledge of Microsoft Office 2010/2016 including O365
- Good knowledge of Microsoft Windows server 2008/2012/2016
- Active Directory
- Knowledge of Exchange 2010/O365
- Knowledge of Apple iOS (iPad & iPhone)
- Knowledge and understanding of TCP/IP/DNS/DHCP/Active Directory
Responsibilities
- Diagnosing and resolving technical issues on your own and as part of a team
- Assist with troubleshooting and resolving infrastructure issues
- Handling escalated calls from IT Service Desk members
- Provide support to users via telephone, email and remote control
- Confident, clear and professional telephone manner
- Log calls via the Service Desk system using incident, problem and change methodology
- Keeping documentation up-to-date
- Administration support via Active Directory
- Following processes and procedures
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